Remote Data Recovery

Remote Data Recovery is a patented, propriety service that provides the fastest, most convenient, most cost-effective solution for data loss situations where the hardware is still functioning. With RDR, data recovery is performed remotely via a highly-secure connection between your system and Ontrack.

Remote Data Recovery can be used when:

  • The speed of the recovery is highly critical
  • There is logical corruption and the hardware is functional. However, if your media is physically damaged,Ontrack can still help you recover your data using our in-lab data recovery services.
  • The recovery involved part of an enterprise storage solution where there is a large number of drives
  • The SAN or environment is still in production and disassembly is not an option. We are able to work on the data loss portion of the larger system.
  • There is highly sensitive data that needs to remain in your secure location. We use a secure, encrypted connection to comply with security and compliance concerns.
  • Investigation is needed to determine the cause of the data loss and create a plan to provide the best data recovery solution.

Remote Data Recovery Advantages

  • RDR provides a cost-effective, secure, fast and convenient service – repairing the data loss and returning the system to the original working condition.
  • Our RDR service is the fastest way to recover your data and saves an average of two days of shipping transit time.
  • Our engineers can start working on your drive as soon as the connection is established.
  • Your hardware and data remain in your secure location.
  • Your original drive is protected with a software ‘write-blocker’ application after the connection is established; therefore, your original data is always preserved.
  • We are prepared for any data loss situation. Custom solutions for unique data loss scenarios can be researched and developed quickly.
  • Work directly with a senior engineer throughout the entire recovery process.

Remote Data Recovery Process

Remote Data Recovery is a 2-step process consisting of the following steps:

  • Step 1: Customer hardware setup and client install.
  • Step 2: Connection process.

Step 1: Set up your hardware and install Remote Data Recovery client

Attach the hard disk drive to be recovered to a working Microsoft Windows system (host system).

Important: Do not allow CheckDisk (CHKSDK) or other repair utilities to begin examining the target hard disk drive as these repairs may lead to irretrievable data from the storage media.

Download and install the Ontrack Remote Data Recovery software to the host system.

Step 2: The SECURE connection process

The Remote Data Recovery client connects to a secure Ontrack server using an outgoing TCP/UDP connection, creating a tunnel like point-to-point connection.

Kroll Ontrack Remote Data Recovery

Figure 1: The connection between an RDR customer and Ontrack via secure Remote Data Recovery internet connection.

RDR does no use a third-party hosting site or communication process. The RDR client application allows for a direct connection to the RDR server. The Microsoft Windows client uses the Microsoft Crypto API/RSA encryption to secure the connection. To provide additional security, the entire HTTP communication protocol is propriety to Ontrack.

Remote Data Recovery Capabilities

Ontrack Remote Data Recovery can recover data from the following technology:

  • All operating systems
  • All backup formats
  • Virtual machines, servers or systems
  • Linux with file systems like EXT3, XFS and many more
  • UNIX with file systems like AIX, SCO, SGI, SUN, VxFS, and many more.
  • Novell NetWare 3 and above
  • Traditional NetWare and NSS file systems
  • Software RAIDs
  • Hardware RAIDs
  • All database types
  • Microsoft Exchange Server Information Store database files that have internal corruption, or deleted mailboxes or messages
  • Mircosoft Outlook Personal Store
  • Network Attached Storage (NAS) device hard disk drives
  • External hard drives, memory cards, SanDisk, pen drives, or just about any type of storage device
  • Storage Providers

Request a free Remote Data Recovery quote by calling 1800806761.

Which option is best for your situation? A free consultation with the Ontrack Data Recovery team of recovery specialists, who have had years of data recovery experience, will assess your data loss situation and help you determine the best and most cost-effective solution, whether it is in-lab, remote, custom or onsite recovery.

Remote Data Recovery FAQ

What is RDR®?

RDR® is short for Remote Data Recovery™.  RDR is a patented technology, allowing our engineers to perform a lab-quality data recovery right on your server, desktop or laptop through a modem or Internet connection.  The only requirement is that the storage device is operational.

How does RDR® work?

Ontrack Remote Data Recovery consists of three main components:

1) Communications Client – The user initiates a connection to an Ontrack RDR Server using the specially designed RDR QuickStart™ software. The RDR Client currently works with Microsoft Windows versions 2000/2003/XP/Vista.

2) RDR Server Locations around the world to facilitate connections

3) RDR Workstation Used by Ontrack engineers to recover your valuable data.

First the customer downloads the appropriate client version and installs it on the server, desktop or laptop that will be used for the recovery. Next the Kroll Ontrack client software connects as an outgoing TCP/IP connection on port 80 (the WWW port) from the customer’s location to the Kroll Ontrack server, creating a tunnel or point to point connection through the internet. Since the connection is outgoing on port 80, it can get through most firewalls without any trouble.

The Ontrack engineer then uses RDP (Remote Desktop) for remote control access to run recovery tools on the customer’s machine.

How is the data actually recovered for me?

Your recovered data is restored to your system or copied to a new destination and is accessible immediately upon completion of the recovery.

I am worried about the security of the data or my network, how does Ontrack handle the security of my data in RDR?

Your data’s security is assured thanks to Kroll Ontrack’s proprietary communication protocol, encrypted packets and secure Kroll Ontrack facilities. Remote Data Recovery protects customer data over an RDR connection four ways:

1) Direct connection to the RDR server
The client software uses a direct TCP connection from the customer’s machine to the Ontrack RDR server. RDR does not use a 3rd party hosting product.

2) Encryption
The communication link uses 256 bit encryption on all packets.

3) Proprietary protocol
The RDR communication uses a proprietary protocol, not HTTP or any other common protocol that others would understand.

4) No customer data is transferred over the connection
The RDR connection is only used by the Ontrack engineer to remote control the Ontrack utilities directly on the customer’s machine. Screen updates and keyboard packets are sent across the connection, but actual customer data files are not. Instead the Ontrack engineer is controlling tools to repair file system structures to make the data accessible to the customer.

Will data be written to my hard drives?

We will create a virtual map on top of the hard drives that we are working on. Nothing is being written onto the hard drives. An online report of recovered data will be provided after the evaluation process.

Does it take a long time to establish the connection to RDR?

Many customers get connected in less than 10 minutes.  Once connected, the RDR engineer takes over, freeing the customer to work on other projects.

Can I use RDR if I have a proxy server or firewall?

Yes, in most cases the connection can be made without any changes to the firewall or proxy settings. The Ontrack client software uses an Ontrack proprietary protocol for communication, but also has the option of encapsulating the encrypted Ontrack packets inside HTTP packets to get through most firewalls.

The drive does not show up in Windows, how can you recover it remotely?

In the majority of the cases, we can access a drive that is not showing up in Windows Explorer because we access the drive at a sector level rather than at an OS level.  Partition or structure problems can cause a drive not to show up in Windows Explorer, even though it is available to us at a sector level.

What types of systems and media can you recover with RDR?

Remote Data Recovery technology works for all types of recoveries on all types of systems where your hardware is functioning normally (not failing or damaged). One exception is that RDR can often still be used if there is a failing drive or two on Raid systems.

What are the advantages to using RDR?

There are many advantages to using RDR. Below are a few of these advantages:

  • Available 24 hours a day/7 days a week from anywhere in the world and recovers data in as little as one hour.
  • Elimination of shipping time makes RDR the fastest, most convenient and cost-effective solution available.
  • Your data’s security is assured. Ontrack’s security features help protect systems and data throughout the entire recovery process
  • Ensures the best possible results and the highest quality recovery in an efficient and convenient manner.

How do I know if RDR can handle my type of recovery?

Contact Ontrack at 1800806761 for a free consultation or a Ask Us request.