Data Recovery Process

Ontrack streamlines the data recovery process with a four-step course of action designed with you and your data in mind.


The Ontrack Data Recovery process involves four steps – Consultation, Evaluation, Data Recovery and Support. Watch the video below for more information about the data recovery process and our Australian clean room facility.

From initial consultation to ongoing support, more businesses and consumers choose Ontrack Data Recovery solutions and software in any data loss situation – from simple to the most complex and catastrophic file recovery jobs.

    Free Consultation

1. Assess Data Loss
2. Provide Recovery Options
3. Provide Service Levels + Pricing


1. Options:
> Connect Remotely (RDR*)
> In-Lab
> Onsite
2. Analyze Media + File System Structures
3. Determine File Recoverability + Integrity
4. Provide Comprehensive VeriFile Report

   Data Recovery

1. Extract Data Using Proprietary Tools
> RDR – To Customer Media
> LAB – To Ontrack Media
2. Validate Extracted Data

   Data Return and Support
> File Repair
> New data on external HDD
> Encrypt ext HDD for security before sending back to customer


For more information about the Data Recovery Process or to get started with your free recovery consultation, call 1800806761 or fill out the Ask Us form.